CMEC A look under the hood
A Look Under the Hood is a role-based introduction to the CMEC platform, exploring the key differences between Operators and Supervisors. You'll learn how each role uses their own profile, what features are available to them, and how the platform supports their specific tasks within the contact center environment.
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What's included?
What you can expect...
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Video material about profile settings
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Documentation
General Description
A Look Under the Hood is a role-based introduction to the CMEC platform, exploring the key differences between Operators and Supervisors. You'll learn how each role uses their own profile, what features are available to them, and how the platform supports their specific tasks within the contact center environment.
You will learn...
- Which user roles are available in CMEC and what each one is responsible for
- The specific features and tools accessible to the roles
- How to navigate and manage each role’s Own Profile
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