CMEC Technical Expert Academy
This course is designed for those who are using the Engagement Cloud to fulfill customer requirement. It is a blended learning experience combining videos, documentation but also hands-ons.
What's included?
What you can expect...
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Videos explaining the different aspects of CoreMedia Engagement Cloud.
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Hands-On exercises to consolidate acquired knowledge.
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Help from trainers.
General Description
This course includes a collection of Hands on Workshops focused on the technical aspects of CoreMedia Engagement Cloud. The course is made for CoreMedia Engagement Cloud customer success and partners that have the mission of helping configuring CoreMedia Engagement Cloud webcares for customers.
Learn how to configure a webcare to engage visitors and make conversions.
Learn how to configure a webcare to engage visitors and make conversions.
You will learn...
- Add CoreMedia Tag to a website.
- Manage all types of campaigns.
- Integrate your website with tools like WhatsApp, Instagram, TikTok, etc.
- Set up a Cloud Contact Center.
- Segment your audience.
- Colect metrics to analyze the performance of your website.