Customer Journey Playbook
This course provides a helpful guide for members of the customer journey. Learn how we apply our customer journey strategy to provide holistic customer care that aims to get the best possible value for our customers from CoreMedia.
About this course
The value of this course
All those who work directly with the customer should find out here which interfaces exist between CoreMedia and the customer side during the entire customer journey. The aim is to ensure a predefined route from the first contact. Our customers should feel well cared for at all times, to reduce the churn rate.
You will learn...
- What is the intention of the Customer Journey
- How the single team are organized
You will get...
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Key Phases of the Customer Journey
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Roles in the Customer Journey
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How to integrate the Customer Journey
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Certificate