Learning Path:
Enablement & Documentation

Welcome to Enablement & Documentation

Explore tailored courses that empower you with deep product knowledge and guide you through the essential internal processes of our Enablement & Documentation team. Whether you're new to the team or looking to sharpen your skills, this is your go-to hub for mastering what makes our customers successful.

Customer Journey

Customer Journey Playbook

This course provides helpful guidelines for members of the customer success department.

Onboarding - Enablement

Enablement Management

How to manage courses, users, pages and tags on our Enablement platform.

Creating Videos

Learn how to create videos for enabling your teammates, customers and partners. The course gives recommendations for free-to use tools for video recording and editing, too.

Enablement with GitHub Codespaces

Let's get rid of the installation and configuration processes by moving the development environment into the cloud...

Managing Live-Online Training Courses

A bit outdated, but still good to know. How did we handle live-online courses in the past...
Maybe they will come back one day.

Course Templates

Flatrate Course 

A template for a paid course that is publicly available, and free for all customers with a flatrate.

Internal Course

A template for a course that is only available for CoreMedia employees.

Unrestricted Course

A template for a course that is publically available and free for every user.
(other than free courses, this course also allows manual unenrollment)
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Courses For Customer Success

The Enablement & Documentation team is part of the Customer Success department. Courses for that parent department can be found here...