Learning Path:
Customer Success

Welcome to Your Customer Success Learning Path at CoreMedia

Explore tailored courses that empower you with deep product knowledge and guide you through the essential internal processes of our Customer Success department. Whether you're new to the team or looking to sharpen your skills, this is your go-to hub for mastering what makes our customers successful.

Customer Journey

Customer Journey Playbook

This course provides helpful guidelines for members of the customer success department.

Learning Paths for...

Customer Success Managers

Consultants & Architects

Supporters

Enablers

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Onboarding for

Customer Success Managers

The Customer Success Manager (CSM) is the customers' primary point of contact, ensuring the successful adoption of solutions and delivering value throughout the customer journey. This role focuses on advocating for customer needs, driving product adoption, and monitoring customer health to maintain long-term relationships and ensure retention. They keep up-to-date with current trends in the DXP ecosystem and are able to showcase CoreMedia functionality to our customers.

Knowledge Base:
Content Cloud

Learn about the Content features of the CoreMedia Digital Experience Platform.

Knowledge Base:
Engagement Cloud 

Learn about the Engagment features of the CoreMedia Digital Experience Platform.

Foundation

This course not only explains the CoreMedia concepts and vocabulary with a focus on working with Studio but also explains CoreMedia's architecture and e-commerce integration
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Expert Academies

Content Creation Expert Academy

Learn all about content creation.

Engagement Cloud Expert Academy

This course is made for Engagement Cloud sellers. The learning journey is focused on the value proposition and a good fundamental knowledge. Experience how easy it is to "wow" your customers with this brilliant software.